Shipping and Return Policy

All orders ship same day or next business day unless otherwise notified. Shipping charges appear on checkout. Packages ship by UPS and USPS.

• FREE Ground shipping with purchases over $75
  1-5 Business Days
• Ground
  1-5 Business Days
• UPS 3 Day Select
  3 Business Days
• UPS 2nd Day Air
  2 Business Days
• UPS Next Day Air Saver
  Next Business Day
• UPS Next Day
  Next Business Day - typically by 10:30 a.m.

*Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

Every product shipped by korean-ginseng-tea has a 60-day money back guarantee.

Directions and Conditions for refund:

• The customer must contact korean-ginseng-tea and request an RMA (return merchandise authorization) number before returning any merchandise.
• The customer must contact korean-ginseng-tea and ship the merchandise within 60 days from the date that the product was ordered.
• The customer is responsible for the return shipping costs.
• We will accept a single opened container of each individual product. We will accept additional returned containers of that same product as long as they are unopened.

Exceptions to the above conditions may be granted at the discretion of korean-ginseng-tea on a case by case basis.

Do not return products to korean-ginseng-tea after 60 days have passed without calling us first! Packages received without an RMA number after 60 days have passed will not be refunded. These packages will be discarded and cannot be returned to the customer!

Cancelled Orders:

Orders that are cancelled by the customer before they are shipped are refunded promptly, usually the same business day*. If the customer cancels the order after the product is shipped, the package must be returned to us before a refund is given.

*There may be a 30-day refund hold period on orders paid for with checks. Customers who pay by check will not be issued a refund check until their original payment check has cleared.